Privacy Policy
1. Introduction
ACME Adventure Treks ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website or booking our trekking and expedition services. By accessing our services, you consent to the data practices described in this policy.
2. Information We Collect
To provide high-altitude trekking, mountaineering, and expedition services, we collect various categories of data:
Identity Data: Full name, date of birth, gender, nationality, and passport details.
Contact Data: Residential address, email address, and telephone number.
Financial Data: Payment methods, billing addresses, and transaction history.
Sensitive Data: Health information, medical history (essential for high-altitude safety), and dietary requirements.
Technical Data: IP address, browser type, and information about your visit to our website (collected via [Cookies Policy Link]).
Visual Data: Photographs and video footage taken during expeditions for promotional use (subject to your consent).
3. How We Use Your Data
We collect and process your personal data for the following legitimate purposes:
Service Delivery: To arrange permits, accommodation, domestic flights, and logistics necessary for your trek or expedition.
Safety & Emergency: To share critical medical information with emergency response teams, insurance providers, or helicopter rescue services in the event of an emergency.
Communication: To provide booking updates, travel advice, and respond to your inquiries.
Legal Compliance: To comply with Nepalese government requirements regarding foreign visitors and expedition permits.
Marketing: To provide newsletters or promotional offers, but only where you have explicitly opted in.
4. Data Sharing and Disclosure
We do not sell your personal data. We only share information with third parties when necessary for the performance of our contract with you:
Government Authorities: Department of Immigration, Department of Tourism, and local authorities for permit issuance.
Service Providers: Airlines, hotels, lodges, and logistics partners.
Emergency Services: Medical personnel and search-and-rescue providers in the event of an emergency.
Legal Obligation: Where required by law or to protect our legal rights.
5. Data Security
We implement robust security measures to protect your data, including SSL encryption for online payments and restricted access to physical documents. We store your personal information only as long as necessary to fulfil the purposes for which it was collected or as required by law.
6. International Data Transfers
As an international travel company, your data may be transferred to and processed in countries outside your residence. We ensure that such transfers are conducted in accordance with applicable data protection laws.
7. Your Data Rights
Under international standards, you have the right to:
Access: Request a copy of the personal data we hold about you.
Rectification: Request the correction of inaccurate information.
Erasure: Request the deletion of your data when it is no longer necessary.
Withdraw Consent: Opt out of marketing communications at any time, contact us at [email protected].
8. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal data from children under 16 without parental consent. If we discover that such data has been collected, we will take immediate steps to delete it.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the bottom of this page will reflect the most recent changes.
10. Contact Us
If you have any questions regarding this policy or wish to exercise your data rights, please contact us:
Company Name: ACME Adventure Treks
Email: [email protected]
Address: 3rd Street, Lakeside Rd, पोखरा 33700
Last Updated: May 25, 2026